Works as an extension of the CEO, thinking and operating strategically.
Directs the planning, management and operation of all passenger transit services of the JTA/JTM, including fixed route bus services, paratransit services, the skyway, neighborhood shuttle, and maintenance.
Manages and directs all short term service planning pre/post improvements initiatives.
Develops and implements an integrated performance monitoring management system to ensure, identify,. Track and correct performance delivery issues.
Assures the achievement of the optimal operating ratio for all transit modes, as provided in the annual budgets and the operating and management plans.
Ensures the quality of service provided for all special event initiatives.
Manages the JTA/JTM relationship with collective bargaining units within the Mass Transit department, including leadership and oversight of all contract negotiations, execution and adherence to collective bargaining unit contract negotiations and terms, handling/resolving grievances and other related union-management working relationships and issues.
Responsible for the proper maintenance and control of all physical assets used in providing multi-modal passenger transit services.
Responsible for the management and professional development of the staff within the operating units, for establishing development and operating goals for each manager, and for assisting these managers in achieving their personal goals and the goals of their units.
Recommends to the CEO all major purchases such as buses, equipment and facilities upgrades, consistent with the transit capital and operating budgets.
Works collaboratively with the CEO’s Executive Team to enhance the JTA’s reputation for excellenge through best practives reviews, accountability for performance, and continuous improvement.
Works in conjunction with the Safety/Risk and Facilities Divisions, responsible for regulatory compliance as it relates to the operating units.
Promotes proudly the importance and reputation of JTA internally among employees and externally with the general public.
Responsible for related duties as assigned.
Supervisory & Operational Authority:
This position has 6 direct report(s).
Responsible for completing all mandatory training classes.
Responsible for reviewing and complying with all JTA policies, procedures and directives.
Responsible for ensuring all direct reports have taken all mandatory training.
Required/ Preferred Experience:
A Bachelor’s Degree in a related field with at least 10 years of progressively increased experience in the management of resources and staff.
Prior Executive Management experience with a focus on operations and safety with an advanced degree is preferred.
Proven success in organizational transformation resulting in improved efficiency, effectiveness and enhanced brand value is a plus.
Knowledge, Skills & Abilities:
Must possess JTA leadership characteristics; including but not limited to, customer focused, innovative, strategic thinker and a team player.
Proven management ability encompassing development and implementation of strategic goals and objectives, setting and evaluating priorities.
The ability to translate strategic vision into plans for implementation and execution.
A strong work to produce. A focused, dedicated, high performance work team among both internal and external stakeholders, with a focus on collaboration, mentoring nurturing and delivery of exceeded goals.
Excellent interpersonal skills, capable of relating effectively to a diverse range of people, personalities and styles (both internal and external).
Experience conducting analysis and managing projects.
A track record in budget management, stewardship and developing proven strategies to build a multi-faceted system.
Experience as a change agent, operating at the highest level of an organization.
Ability to build strong teams, demonstrating the skill to energize, motivate and lead to achieve objectives.
Enhanced analytical problem solving and critical thinking skills.
Strong facilitation and negotiation skills.
Knowledge of regulatory compliance as it relates to Mass Transit and demonstrated ability to create and maintain an organization which meets all safety standards.
Ability to be technologically savvy, and use resources necessary to make the organization more efficient and competitive.
Sit and or stand for prolonged periods.
Perform repetitive motion.
Safety Requirements & Notifications:
The Jacksonville Transportation Authority is a public transit service provider governed by requirements of the Federal Transit Administration (FTA) and Department of Transportation (DOT).
Due to the nature of some work performed at the JTA/JTM some jobs are classified as ‘Safety Sensitive’ and are subject to random testing for drug and alcohol use. All offers for employment are required to undergo pre-employment and possible random drug testing. If test shows a positive result your application for employment will be rejected, or if hired, employment may be terminated.
This job description in no way states or implies that these are the only duties to be performed. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
For more information or to apply to this position, please email Gregg Moser at firstname.lastname@example.org.
Applications are considered for 90 days. The Jacksonville Transportation Authority is an Equal Opportunity Employer -- M/F/D/V.
It is the responsibility of the applicant to disclose true and accurate information on their account profile and/or resume. Falsification of this information may lead to your disqualification from vacancy consideration and/or termination of employment.