As a public utility owned by the customers it serves, Naperville’s electric utility has proudly served the community for 120 years.  Bringing power to 60,000 customers each month, the utility provides reliable, quality, responsive and cost-efficient services in support of the health, welfare & growth of the City.  This is achieved principally by effective operation, maintenance and replacement activities; a well-planned and executed capital improvement program; an active employee safety and training program; and continuous public information.  Locally controlled and managed, the Naperville Electric Utility provides rates that are among the lowest in the state.  Other benefits of local management include greater reliability, efficiency and quicker responsiveness to customer concerns.

The 4th largest city in Illinois, Naperville’s electric utility maintains 16 substations, 60 miles of transmission and 1000 miles of distribution lines (of which 93% are underground) and has a 350 MW peak demand / 1,400,000 MWh annually.  Naperville’s electric grid was enhanced and modernized via the installation of 57,000 smart-meters (together with a wireless mesh and fiber-optic backbone network) several years ago.

Responsibilities:

This position’s primary obligations encompass the Utility-wide coordination of upgrades of hardware, software, and peripherals with the City’s IT department, and configuring deployed software (GIS, Citrix, etc.), substation software and Hardware Product Manager.

You will partner with Electric utility stakeholders to determine both current and desired future business processes and outcomes; research and analyze new and innovative solutions to improve work processes, data collection, and communication; and make recommendations on appropriate technological solutions to support business processes.

You will provide technical expertise, administration and support for Utility-specific hardware and software such as ArcFM, Synergi, geographical information systems, enterprise reporting program software and its various modules, work order systems, software for asset tracking (and/or maintenance), PDF editing & collaboration, database management, document management, computer-aided design, etc.).

Job duties also include:

• Coordinating testing of new software versions and firmware for test equipment on City computers. Performing testing and/or troubleshooting activities regarding system installations, operation, process flows and procedures.
•  Supporting Electric Distribution software and hardware products. Troubleshoot devices and associated software in the field (approximately 25 software applications & 20 pieces of test equipment). Ensuring truck computers & applications work properly.  Updating software and firmware for field equipment.
• Conducting “CityWorks” training for field crews and provide related support.
•  Supporting engineers in maintaining and updating records in Utility billing systems, including but not limited to the Advanced Metering Infrastructure system (AMI), Meter Data Management system (MDM), and the Meter Exchange Management system (MEM).
•  Supporting engineers in documenting policies, procedures, and manuals relating to the Utility Technology – Advanced Metering Infrastructure division and the systems under its purview.
•  Coordinating with IT and other City departments on technology initiatives to ensure the Utility’s needs are represented, and opportunities for collaboration with other departments are identified.
•  Providing user training and support on Utility-specific software and other technology programs/systems.