The Ecowater Systems Pro Services Team in Woodbury, MN is responsible for providing multi- channel (phone, email, chat) technical services and support for residential and commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician (PSST) assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, reverse osmosis systems. The PSST has a broad and in-depth knowledge of problem water and problem water solutions.
The list below highlights the essential job responsibilities but is not exhaustive.
Provide remote (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.
Assist in trouble shooting Wi-fi connected systems
Track and alert and assist quality control of issues being reported from customers, dealers and wholesalers
Assist quality control and product development with NEW products being developed
Assist manufacturing with any commercial build or programming issues.
Provide support to new technicians and customer service representatives
Assist in developing knowledge articles related to product support issues and resolutions
Qualifications, Skills, Competencies:
2+ years water treatment installation and servicing experience preferred or
2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
Ability to prioritize and problem solve
Customer focus – ensures customer satisfaction
Communication – shares information in an engaging, timely, proficient, and effective way.
Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented.
Strong computer skills
Microsoft Office (Excel, Word)
Ability to work shifts between 7:30 am and 5:30 pm CST
About EcoWater Systems LLC
Established in 1925, EcoWater Systems LLC is one of the world's largest manufacturers of residential water treatment systems. EcoWater Systems is a member of The Marmon Group, an international association of about 140 business units that operate independently within diverse business sectors. The Marmon Group is a Berkshire Hathaway Company.