RESPONSIBILITIES:

• Project manage Customer Quality Resolutions cases and associated tasks
• Design, implement, and execute customer communication strategy as it relates to Customer Care cases
• Assign tasks and establish timelines with responsible team members for each customer care project
• Design, implement, & execute weekly, monthly, quarterly metrics as requested
• Create customer facing Failure Analysis (FA), Root Cause Analysis (RCA, and 8D reports based on team feedback and findings
• Design, implement and execute executive approval process for customer facing reports
• Assist in the generation and completion of deviations, corrective actions, change controls, as well as real time corrections to documentation
• Writes, reviews and approves other quality related documentation as needed
• Active member of the New Product Development team ensuring defect-free launches
• Participate in the FMEA and First Article Inspection as needed
• Participate in the ISO 9001 compliance and certification and perform internal QMS audits
• Participate and contribute to standardization of quality procedures with other Elo sites
• Coordinate efforts with global Quality team members
• Other tasks and duties as assigned by manager

MINIMUM QUALIFICATIONS:

• At least 5 years related experience in Quality
• At least 3 years experience working with suppliers and external customers
• ASQ certification or Lean Six Sigma certification

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in quality or engineering
• Demonstrated communication skills (written and verbal)
• Ability to interface successfully with cross-functional groups, both internal and external

PHYSICAL DEMANDS:

• Ability to lift up to OSHA single person lift requirements
• Ability to sit, stand, bend, or walk for prolonged periods of time
• Office work – primarily using phone and PC
• Ability to travel domestically and internationally

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.